Troubleshooting · 3 min · Updated September 7, 2026
Troubleshooting: nothing's posting or a connection expired
The usual causes when a post won't go out — and the quick fixes.
“Post Now” isn't showing on a queued item
That item's workspace has no connected account for that platform, or the connection is expired. Open the workspace's Connections and confirm the platform shows “connected.” No connection, no live-post option — by design.
“Reconnect” appears / a post failed
The platform invalidated the token (password change, revoked access, or expiry). Click Reconnect on the Connections row and complete the login again. There's no silent retry with a dead credential.
Drafts sound generic
The workspace has no active Brand Voice, or it needs more examples. Add real writing samples in the Brand Voice tab — that's the biggest quality lever.
Nothing is drafting on schedule
A cadence must be enabled (Daily/Weekly, not Off), and the workspace needs a voice. Scheduled drafts appear the next morning after the daily tick.